Help Desk Technician

This position will be based in Washington, D.C.

About FIRE

The Foundation for Individual Rights and Expression’s mission is to defend and sustain the individual rights of all Americans to free speech and free thought — the most essential qualities of liberty. FIRE educates Americans about the importance of these inalienable rights, promotes a culture of respect for these rights, and provides the means to preserve them.

Position Description

The Foundation for Individual Rights and Expression, a premiere First Amendment advocacy organization, is seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. The ideal candidate will have experience in providing technical support for macOS/MacBook/iPadOS/iPads hardware as well as other essential office equipment. This role is crucial in ensuring the smooth operation of our organization’s IT infrastructure and providing top-notch support to our users, enabling them to focus on defending and sustaining the individual rights of all Americans.

Duties include, but are not limited to:

• Providing technical support and troubleshooting for mac OS/MacBook/iPadOS/iPads hardware.
• Managing and troubleshooting peripherals including monitors, keyboards, and mice.
• Supporting and maintaining printers.
• Using ticketing systems to track, prioritize, and resolve support requests.
• Providing support for productivity suites and desktop productivity tools.
• Managing and maintaining macOS devices.
• Administering and troubleshooting secure user authentication and access management systems.
• Ensuring endpoint security.

This position will also perform other support functions for the day-to-day operation of FIRE.

The position requires a minimal amount of travel. Occasional work on weekends and evenings should be expected.

The expected start date for this position is as soon as possible.

Qualifications

A successful candidate will have a good work ethic, be a self-starter, and have the ability to work independently. Most importantly, the candidate must demonstrate a knowledge and passion for FIRE’s mission and an ability to articulate that passion in a way that will make others enthusiastic about our cause. A candidate must also be able to demonstrate:

• At least two years of experience at an IT help desk or in a similar technical support environment.
• A passion for providing excellent technical support.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills to effectively assist and instruct users.
• The ability to manage multiple tasks and prioritize effectively.
• Proficiency in the use and support of productivity tools.
• Experience with ticketing systems.
• Knowledge of mobile device management solutions.
• An understanding of secure authentication and access management systems.
• Familiarity with endpoint security solutions.

Candidates must have a bachelor's degree in an IT-related field OR at least three years of experience at an IT help desk or in a similar support role.

Salary and Compensation

Starting salary is negotiable and depends on experience and education level. FIRE conducts periodic evaluations where employees may receive raises or bonuses for outstanding and excellent work. FIRE also offers a comprehensive benefits package that includes employer-paid comprehensive health, dental, and life insurance; a Section 125 Flexible Spending Account option; matching retirement contributions; and a generous paid time-off plan.

Applications

Applicants should provide a resume, cover letter, salary requirements, and contact information for at least two professional references. All applications are confidential. Please address applications to Cait Scanlan, Chief People Officer.

FIRE is an equal opportunity employer.